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Support

Last updated: 6 September 2026

If something is not working with your attendance, write to us and we answer. The official support channel is hello@idclock.app.

I cannot log in to the app

Ask your company admin or supervisor to invite you again from the WebApp, access works through the invite and not a password you choose. If you lost your phone or changed it, they must unlink the old one first.

The QR will not scan

Hold the camera on the device and wait for it to focus, the QR changes on its own every few seconds so there is nothing to tap. If the screen is off, dirty, or dim, tell your admin; if it still fails, write to us with the time and the device name.

A punch is missing

Ask your admin or supervisor to check the history in the WebApp first, it shows every clock-in and clock-out. If the punch is still missing, write to us with the date, the approximate time, and the company name.

For more questions, see the FAQ.